FAQ

Some Questions You May Have...

When will I receive my order?

The 15th of every month is the cut of date for that months shipment. If you order on the 16th, you will have wait until the next months shipment. Do not worry, you will not be charged twice. If it is your first order, we may not have your size in stock so we will have to get them ordered in from our suppliers which could ad 3 days to the delivery time  we appreciate your patience

Can I pick exactly what I will receive?

Due to the nature of monthly subscription boxes the answer is no. You are however, able to pick the style of underwear you would like and of course the size.

 

How do I Cancel?

 

If you take advantage of a deal then you must have at least two orders before you can unsubscribe. Or you can pay the early unsubscribe fee here: https://www.lacies.co/products/early-cancel

 

If you wish to unsubscribe after the minimum 2 months then you can do so by logging into your account you should have created. Failing this, send us an email and we can do that for you

 

Can I have a refund?

No refunds are not permitted for any reason. The user is liable  

How do I change my size or address?

When you have made an order you would have made an account. When you log into you account you can make all kinds of changes

We will add more questions as they come in...